Privacy policy

PRIVACY POLICY

Last updated: 5 June 2026

This Privacy Policy explains how Vizai Art Store collects, uses, stores and protects your personal information when you visit our website, place an order or contact us.

Vizai Art Store is operated from the United Kingdom.

Business name: Vizai Art Store
Trading name: Vizai Art
Business type: Sole Trader
Website: https://store.vizai.art
Customer support: support@vizai.art
General and privacy contact: contact@vizai.art
Business correspondence address: [insert your business correspondence address]

1. Personal Information We Collect

When you visit our store, place an order or contact us, we may collect the following information:

  • your name;


  • billing address;

  • order details;

  • payment status;

  • products purchased;

  • download access information;

  • customer support messages;

  • technical information such as IP address, browser type, device type and website usage data.

We do not store your full payment card details. Payments are processed securely by Shopify and/or third-party payment providers.

2. How We Use Your Information

We use your personal information to:

  • process and fulfil your order;

  • provide access to digital downloads;

  • send order confirmations and download information;

  • respond to customer service requests;

  • resolve technical or download issues;

  • manage refunds or complaints;

  • prevent fraud and protect the security of our store;

  • comply with legal, tax and accounting obligations;

  • improve our website, products and customer experience;

  • send marketing emails only where you have given permission or where permitted by law.

3. Lawful Bases for Processing

We process your personal information where it is necessary for:

  • performing a contract with you, such as processing your order and delivering your digital files;

  • complying with legal obligations, such as tax, accounting and consumer law requirements;

  • our legitimate business interests, such as fraud prevention, store security, customer support and service improvement;

  • your consent, where required, such as for certain marketing communications or optional cookies.

4. Marketing Communications

We will only send marketing emails where we have a lawful basis to do so.

You can unsubscribe from marketing emails at any time by using the unsubscribe link in the email or by contacting us at:

contact@vizai.art

We will not sell your personal information to third parties.

5. Cookies and Similar Technologies

Our website may use cookies and similar technologies to operate the store, remember preferences, analyse website traffic, improve customer experience and support marketing features.

Some cookies are necessary for the website to function. Other cookies may require your consent, depending on their purpose.

You can manage cookies through your browser settings and, where available, through our cookie consent tools.

6. Sharing Your Information

We may share your personal information with trusted service providers where necessary to operate our store and fulfil your order.

These may include:

  • Shopify, our ecommerce platform;

  • payment processors;

  • digital download delivery apps;

  • email and customer support tools;

  • analytics providers;

  • accounting or tax service providers;

  • legal, regulatory or law enforcement authorities where required by law.

We only share the information necessary for the relevant purpose.

7. International Transfers

Some of our service providers may process personal information outside the United Kingdom.

Where this happens, we expect appropriate safeguards to be in place to protect your personal information in accordance with applicable data protection laws.

8. How Long We Keep Your Information

We keep personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy.

Order records may be kept for legal, tax and accounting purposes.

  • Customer support messages may be kept for as long as needed to resolve your enquiry and maintain accuemail address;rate business records.

Marketing information is kept until you unsubscribe or withdraw your consent, unless we need to keep limited information to respect your opt-out request.

9. Your Data Protection Rights

Depending on your location and applicable law, you may have the right to:

  • access the personal information we hold about you;

  • ask us to correct inaccurate information;

  • ask us to delete your information;

  • ask us to restrict how we use your information;

  • object to certain uses of your information;

  • withdraw consent where we rely on consent;

  • ask for a copy of your information in a portable format;

  • complain to a data protection authority.

To make a privacy request, contact us at:

contact@vizai.art

10. Security

We take reasonable steps to protect your personal information from loss, misuse, unauthorised access, disclosure, alteration or destruction.

However, no online store, website or electronic transmission is completely secure. You are responsible for keeping your account login details safe where applicable.

11. Children’s Privacy

Our products may include printable activities suitable for family use or use by children under adult supervision.

However, our store is not intended to collect personal information directly from children. Purchases should be made by adults.

If you believe that a child has provided personal information to us, please contact us at:

contact@vizai.art

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time.

The updated version will be posted on this page with a revised “Last updated” date.

13. Contact Us

For privacy questions or data protection requests, contact:

contact@vizai.art

For order, download or refund support, contact:

support@vizai.art