Contact

Whether something went wrong with a download or you simply want to ask a question before you buy, we read every message and reply as quickly as we reasonably can.

Order and download support

support@vizai.art

Use this address for anything to do with a purchase: a download link that won't open, a file that looks wrong, a refund question, or an order you placed by mistake.

To help us solve it on the first reply, please include your order number, the email address you used at checkout, the product name, and a short description of what went wrong.

General and business enquiries

contact@vizai.art

Press, licensing, collaborations, privacy requests and legal notices.

Where we are

Vizai Art Store
149 Valley Road
Bradford
BD18 2BZ
United Kingdom

Vizai Art Store is a Sole Trader business registered in the United Kingdom. We sell digital downloads only — there is no shop to visit and nothing is shipped, so this address is for correspondence.

Before you write to us

If your download email hasn't arrived, please check your spam, junk and promotions folders first — that solves it most of the time. Download links are sent automatically within moments of payment, and the file is also available on your order confirmation page.

You can also use the form below and we'll get back to you by email.